ISO 10002:2014- Complaint Management System
ISO 10002:2014 Quality management – Customer Satisfaction – Guidelines for Complaint Handling
ISO 10002:2014 explains the process for dealing with product complaints with a focus on quality management systems. It describes this process allows organizations to learn from their mistakes and improve their services by focusing on prevention rather than simply dealing with issues as they arise.
Develop the skills to conduct a base-line review of your organisation’s current position and implement the key principles of ISO 10002:2014. By applying knowledge helps you create an implementation plan, develop the necessary documentation, monitor your CMS and achieve continual customer satisfaction.
Benefits of ISO 10002:2014 “Complaint Handling Management System”-
Who will be interested?
ISO 10002 helps all organizations, customers who want to offer services beyond their expectations. Private organizations will go well beyond the customer’s expectations, whether they are based on public sector or voluntary organizations is generally a requirement for businesses of all types and sizes.